To excel as organization in transport, it is important to have the transport processes (internal and external) under control. Other than a proper IT set up and integration with external systems, one also needs excellent collaboration with partner(s) and focus on support.
1st Tier support, contacts with your clients and carriers in regard to shipments, whereabouts and other questions, will be taken care of by your organization. To think of are Order Management, Sales Support, Customer Service, Operations/Transport, this depending on your organizational set up.
2nd Tier support, our Back Office, is the back bone for operational transport success. Here is were specialists support your organization to excel with a proper set up of systems, training and support of organization and ironing out issues with partners.
Our Back Office offers additional 3rd tier Value Added Services to be able to get maximum benefit and result from your set up.
Your organization might be too busy with operational issues and support. In that case it is a good option to outsource this. With carriers we can engage solely. With clients, we always communicate via your organization, though we prepare / execute / document the escalation and support communication as well as meetings with customers or carriers.
BACK OFFICE BASIC, 2nd tier
Back Office Basic is standard included in our offering. Only in this way we can assure that system & set-up is up and running as it is meant to be.
BACK OFFICE PRO, 3rd tier
Back Office Basic can be extended with additional operational Value Added Services to support your organisation.